Steps inside the app
Deletion is available in the app and needs no request to us. Four steps:
- Open FODI and sign in with the number on the account.
- Go to Settings, then Manage account.
- Scroll to the account deletion section and tap Delete account permanently.
- Confirm in the dialog. The request runs immediately.
What is deleted
The account itself and everything tied to it on our servers, and the copy held on your device is wiped at the same time.
- Your profile: name, gender, date of birth, height, weight and goal.
- Your food log: every meal you logged and every weight reading.
- Training: your plan, your logged sessions and their history.
- Your conversations with FODI and what it inferred from them.
- Favourites, daily targets and notification settings.
- Sign-in data: your phone number is detached from the account and becomes available for a new one.
When
Deletion is immediate. There is no grace period, no temporary deactivation, and no copy we keep that could be restored afterwards.
Copies may persist in operational backups for a short period before they are rotated out. Those backups are not usable and are never read from.
What may remain
We may keep limited records that do not identify you where we are legally required to, or to prevent abuse — for example the number of requests from an address.
If you contributed a product to the shared barcode catalogue, its nutrition values stay, because they became part of a catalogue everyone uses. They carry no name and do not point back to you.
Subscriptions
Deleting your account does not cancel a paid subscription. Subscriptions are managed by the app store itself, so cancel it in your store account's subscription settings before deleting.
If you cannot reach the app
If you have lost your phone number or cannot sign in, write to us from any email and include the phone number the account uses. We verify ownership before acting, then action the request.